(June 1, 2002 – original date)                           

 

September 20, 2002                             SECOND NOTICE – 100 DAYS LEFT

 

Dear Valued Avaya Predictive Dialing System Customer:

 

We have not heard from you since our first notice and are concerned. In an effort to assist you with future system planning, Avaya is providing the following information regarding the End-of-Support plans for the HP745, HP747 products.  These servers are an integral component of your Avaya Predictive Dialer (formerly Mosaix Predictive Dialer).

 

Discontinuance:

The Products mentioned above will be supported until 12/31/2002.  During this support period, customers who have Avaya Support contracts will be able to receive support from Avaya for this equipment until 12/31/2002.

 

Avaya has a replacement for the HP745, HP747 products.   The HP-B2600 is the existing server offered as part of our solution.  This platform will allow you to easily migrate to our latest Version 12 release. 

 

Assistance:

If you have questions, please contact Ron Wells at 425-558-8139 or at ronwe@avaya.com. Ron will be discussing the migration path and costs involved to insure this technology meets your business goals.

 

We would like to take this opportunity to thank you for choosing the Avaya Predictive Dialer for your outbound calling needs.

 

Sincerely,

 

 

 

 

 

 

Eric List                                                           

Product Manager

Avaya Proactive Contact Management Solutions

Avaya CRM Solutions