April 1, 2003

Dear Valued Avaya Predictive Dialing System Customer:

In an effort to assist you with future system planning, Avaya is providing the following information regarding the End-of-Support for Campaign Director PC’s formally supplied by Avaya. These PC’s are an integral component of your Avaya Predictive Dialer (formerly Mosaix Predictive Dialer).

Discontinuance:

The product mentioned above will be supported until 12/31/2003. During this support period, customers who have Avaya support contracts will be able to receive support from Avaya until such date.

Assistance:

If you have questions, please contact your Avaya Sales representative or authorized Avaya Reseller. If you are not sure of who your representative is, please contact our customer services manager Ron Wells at 425-558-8139 or email: ronwe@avaya.com

We would like to take this opportunity to thank you for choosing the Avaya Predictive Dialer for your outbound calling needs.

Sincerely,

Eric List

Product Manager

Avaya Proactive Contact Management Solutions

Avaya CRM Solutions