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Our mission - provide a vehicle for Mosaix predictive dialer users to increase their knowledge on proper operation, utilization, and maintenance of their dialing systems and other call center solutions.
eCreator is the Avaya-approved and compliance-tested solution for Agent Workflow Scripting in the Avaya PDS environment.
Every call center can benefit from using scripting to more effectively manage the quality and consistency of their customer interactions and to ensure customer satisfaction. The browser-based eCreator system is the first scripting and campaign-management application specifically designed to meet the needs of blended call centers. eCreator utilizes the most advanced Web technology, harnessing the power of these advancements while supplying an unparalleled level of ease in terms of usage and administration.
The eCreator Supervisor gives you fast access to eCreator information, including the tree navigation view of scripts.
eCreator scripts are created using the full-featured eCreator Supervisor application. The eCreator Supervisor provides script designers with a Campaign Creation Wizard, a graphical presentation of script branching with drill-down navigation, and a flexible palette of Response Elements that simplify nearly every scripting task. The eCreator Response Elements are predesigned programming objects such as data collection fields, navigation functions, database connections and page layout components that can be dragged onto script pages to add customized functionality to make every script unique and effective.
Unique eCreator scripts can be created for any call center application or campaign. There is no limit to the number of eCreator scripts a call center can build and use. Each script can include multiple pages of data collection fields, including automatic validation such as phone number masks and credit card number masks for all the major credit cards. Each page can include selection and navigation functions such as drop menus, radio buttons and picklists, and sophisticated database connectivity functions that enable agents to automatically look up and store information using any ODBC-compliant database.
The eCreator Supervisor gives fast access to eCreator information,
including the script branching view of scripts with drill-down navigation.
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eCreator's unique database integration and connectivity saves you time and money. eCreator is designed to integrate with all industry-standard databases using an ODBC interface. eCreator can also be customized to interface with legacy database systems. eCreator even includes look-up capabilities that can match cities to postal codes and to build queries and stored procedures into scripts.
When an agent enters caller data, eCreator can automatically fill in the corresponding information from the database, allowing the agent to verify and update customer records. In addition, eCreator's built-in validation tools ensure that the information agents enter is accurate by providing masks for verification of zip codes, phone numbers and all the major credit cards.
eCreator reporting is customizable and efficient.
eCreator includes sophisticated reporting tools that use the power of ODBC-database computing to provide quick and easy access to the information gathered as agents process calls. The reporting tools provide access to the many predefined reports included in the eCreator system. In addition, eCreator's reporting tools enable call centers to build customized reports to meet your every data-mining need.
All eCreator reports can be scheduled to run automatically one time, or on recurring basis. The output format of reports can be configured for export of information to a text file, database, spreadsheet, e-mail message, or HTML for Web accessibility via the Internet or a company's intranet.
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