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By Jon Anton and Alex G. Demczak
The content of the book is organized in such a way as to assist the reader in
understanding the complete end-to-end process of automated outbound call
dialing. Specifically, the reader will find the following steps described in
detail:
- preparing a needs assessment,
- selecting and contracting a predictive dialer supplier,
- implementing a predictive dialer solution,
- applying change management principles to ensure "buy-in" by existing agents,
- handling and using dialer reports, and finally,
- benchmarking dialer improvements to ensure attaining the anticipated ROI.
Mosaix User Group special price of $24.99 (use promo code MUG)
Order online: http://www.benchmarkportal.com/bookstore
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