Introduction to PC Analysis

Where & What is PC Analysis?
PC analysis is a system that allows you to choose any field from a variety of databases that reside on the dialer including your calling lists and system generated dialing/transaction res ults

It will depend on your model and version, but generally it will require you to go to the CUI based Campaign Control, or a telnet session where you log in as a system operator. Then it should be either under Reports or in a separate login menu “analysis”.

Pc analysis has two sub menus, one where you create and run an extract, and another where you can view it on line.  A Third option is to use the FTP tool on your campaign director, or a direct FTP set up to download your extracts to your network or PC for use with other programs.

What’s so great about PC analysis?

Choose the data source

Finding calls to an Account

My Call Transaction Display

Call Transaction page 2

Example of Escape H

Before you Start

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Choose the data source

Trans stat Data

Finding who a phone number belongs to:

Finding ALL calls by date

Nuhour display

Nuhour page 2

All calls by Agent - sample

Hour by Hour report sample

Logon Logoff Report

Job and Operator summaries

A Job summary screen-one of many

A second page of Job summary-
You can do a Control H on your system to see what the fields mean

More Job summary-
You will need to print out a list of your system result codes, which you can get several places- Producer, in PC analysis, from your call selection screens, or from Avaya to be able to configure this.

A job summary report result-by job

A Summary by date for a month

Job by Job number

By Operator Summary reports

Collector effectiveness reporting- a tool for compensation and motivation

Collector effectiveness reporting- a tool for compensation and motivation

"Add a feature to pro..."

"Make “cheating”"

Exception reports- Promises <1 min

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A sample collector ranking

sample
 detail

Where to Get More Information