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Its
something you can run yourself without
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having
to get IT or the phone group involved
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when
you need a quick answer. (and if
your
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dialer
doesn’t dial through your phone system,
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gives
you some traffic reporting abilities.)
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It
lets you customize my data and reports based
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on my
actual business needs.
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You
can create extracts to download into
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databases
to do almost anything for which the
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data
exists.
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You
can speed up resolution of some Avaya
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service
problems
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Here
is a simple example—finding calls to an
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account
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