Sponsors Publications Announcements Bulletin Board About Us

  UniversalSystems   Avaya   Bureau of Collection Recovery   Amtelco

  Keynote Proceedings   Avaya Proceedings   User Proceedings   Vendor Proceedings   White Papers   Sales Bulletin   Books

  End of Support   Awards   MUG in the community

  2004   2003   2002   2001   2000   1999

  2004   2003   2002   2001   2000

Privacy Navigator ^SM

An analysis performed by UniversalSystems® in conjunction with existing clients has found that at least 10% of all numbers dialed in a pre-charge off campaign are denied by various call blocker technologies such as Telezapper® and Privacy Manager®. Interestingly, this percentage increases as accounts roll through delinquency buckets. This blockage translates into two different costs, the first of which is a cycle of recurring operational costs due to the ineffective identification of these non-productive call results and their miscoding followed again by further unproductive efforts. The second cost is greater as these accounts then roll in delinquency until they reach charge off - although, often, no real contact was ever made. The failure to identify and contact customers using call blockers means unnecessary costs, a loss of revenue and ultimately results in increased roll rates. Ironically the scale of the problem has been hidden by the dialing technologies used by the industry to be more efficient.

UniversalSystems® has conducted a study on the extent of the use of call blocker technologies for various delinquency buckets. Our results show the following:

Results

Delinquency Bucket	1	2	3	4	Charge off
Call Blockers found as a % of calls made	10%	12%	13%	16%	19%

These results mean that in at least 10% of the calls made by the dialer, either a message would have played to no benefit, or the telephone number is likely to have been removed from the dialer's download by the host system. The implication is obvious; more than 10% of the customer's who had fallen into delinquency bucket one would never be contacted through a dialer campaign unless the call blocking technology was identified and negated.

The UniversalSystems® Privacy Navigator(SM) is a leap forward in remedying the increase in roll rates attributable to call blockers.

Privacy Navigator(SM) is composed of two core pieces: analysis and action.

• Analysis, is the proper identification, measurement, segregation and reporting of accounts protected by call blockers.
• Action, is the successful defeat of a call blocker technology and the consequent identification of the Right Party Contact (RPC). The properly identified RPC is then instantly and seamlessly delivered, (using skills based routing) to the customer's collector best equipped to secure a kept promise.

The defeat of the call blocker followed by the identification and seamless delivery of the RPC to expert collectors, is based on the highly productive patented solution pioneered and owned by UniversalSystems®. Beyond the successful screening of the RPC, the type of call blocker encountered for the particular customer record can now be properly coded and reported, providing visibility so that targeted and effective dialing campaigns can be developed.